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Frequently asked questions


Please get in touch with BFHL customer care through the below modes and channels, using your registered contact details:
Call: 020-48562555
Email: customercare@bajajfinservhealth.in


Please get in touch with BFHL customer care through the below modes and channels, using your registered contact details:
Call: 020-48562555
Email: customercare@bajajfinservhealth.in


Please get in touch with BFHL customer care through the below modes and channels, using your registered contact details:
Call: 020-48562555
Email: customercare@bajajfinservhealth.in


Your Product document will be sent to you via e-mail & SMS on your registered mobile number. In case you have not received your documents, please do get in touch with BFHL customer care through the below modes and channels:
Call: 020-48562555
Email: customercare@bajajfinservhealth.in

Please note as part of the go green initiative most Insurance companies are providing the insurance policy documents via soft copy on email or through a SMS Bitly link, the same is valid as per the Insurance regulator and will be honoured for all claim requests.


The Health Insurance Policy is issued by Bajaj Allianz General Insurance Co. It can be used across all hospitals.


Your lab results will be available within 1 to 3 business days.


Yes, you can go to either Sassoon Road or Hinjewadi or Wanowrie with prior appointment.


Only the adults covered under the package are eligible to get the tests done


Its easy! Simply login to your Bajaj Finserv Health App and follow the simple steps mentioned, anytime anywhere. Alternately, you can get in touch with our customer service team at:
Call: 020-48562555
Email: customercare@bajajfinservhealth.in


Yes, you can cancel the lab test booking by getting in touch with our customer service team


You can view your Ruby Hall Clinic Health Card on Bajaj Finserv Health App.
Go to Menu > My Products


The card can be used across all 3 Ruby Hall Clinic hospitals in Pune located at Sassoon road, Wanowrie and Hinjewadi.


Cashback amount can be utilised at the Ruby Hall Clinic from where the card was purchased for services availed at the Pathology, Radiology or Health Checkup departments.


Availing the benefits is easy! Simply show your e-card as displayed under My Products on the Bajaj Finserv Health App at the Ruby Hall Clinic billing counter at the time of billing.


Your Ruby Hall Bajaj Health Card cannot be transferred.


Only 1 scheme/benefit is applicable for a given transaction.


Under Complete Health Solution, the benefits are available across all 3 Ruby Hall Clinic facilities.


Simple!
Step 1: Visit Ruby Hall Clinic, avail of doctor cosultation, pay for it and collect your invoice.
Step 2: Login to our Bajaj Finserv Health App and fill out few details of your visit, upload the invoice, share details of the account into which you would like to get the consultation amount reimbursed. Alternately, you can also call or email to us with the details.

It will be done with 24-48 hours of receiving the complete details.


Yes, there is no restriction on individual use as long as he/she is registered under the package. The capping is only on the total usage value.


Complete Health Solution can be cancelled within 30 days from the day of purchase, provided none of the benefits have been utilized. Please contact us for further information:
Call: 020-48562555
Email: customercare@bajajfinservhealth.in


You will receive the welcome letter on your registered mobile number and email ID. It can also be viewed on Bajaj Finserv Health App which is available to you as part of the product bundle.
Go to Menu > My Products